At Exile Skimboards we have a strong commitment to the quality of our products. We do everything possible to make sure that every board comes out right the first time, every time. However, every once in a great while, we slip up. In order to protect our valued customers from our own mistakes, we offer the following warranty with the purchase of our products.
We warrant that all products purchased from an Exile Skimboards Authorized Dealer to be free of defect in workmanship and materials for a period of 60 days from the date of purchase. This warranty does not cover damage due to impact, neglect, or the application of chemical agents. Only structural defect in materials and workmanship are covered under this warranty.
If you think there may be something wrong with the way your board was built, the first thing to do is contact the store you bought it from. If for some reason you are unable to contact them, then contact us directly at Exile Skimboards. Sending us an email with digital photos of the board in question is usually the quickest way to get the situation resolved. Should your board need to be sent in for further inspection it will need to be accompanies by a copy of the original receipt clearly identifying when and where the board was purchased. If your board is found to be defective we will repair or replace the boards and ship it to you at no charge.
You are responsible for any charges incurred in getting the board to us for inspection, and also assume liability for any damages incurred during transport. If shipping via a common carrier, we recommend extensive padding around the board as well as purchasing insurance for the package.