In-stock products will ordinarily ship within two business days of your order. Well, ordinarily one business day, but we will say two, just to be safe.
This excludes any custom products such as custom skimboards or custom wetsuits, which each have their own approximate build times which are posted on the product order pages. It also excludes any items which are marked as out of stock or are mistakenly marked as in stock, in which case we will notify you of the error in a timely manner. If you have questions about delivery time, please contact us by phone or email and we can answer any questions you might have.
Shipping is by the best method available which varies based on destination and the level of shipping service ordered. We ordinarilly use USPS for smaller items and FedEx for larger items, but there are exceptions to that rule, especially on international orders.
Free shipping offers apply only to shipping within the Continuous United States (excludes Hawaii and Alaska). use the promo code FREESINCE2010 at checkout on orders over $325 to take advantage of this offer. If you don't, you will be billed for the shipping method you chose automatically.
International shipping quotes are approximations. Customers will be responsible for the actual shipping costs to international destinations, and we will confirm any changes to the shipping rates with you prior to shipping your order and billing your card.
If you have any special needs or concerns about shipping, please let us know in the comments field of your order and we will get it taken care of, and contact you if we have any questions about it. We are here to make you happy.