FAQs

Frequently Asked Questions

How can I buy an Exile Skimboard?

There are numerous ways to buy an Exile skimboard or accessory. Internet savvy customers may purchase from one of our online shop or one of our many online retailers. Or it is always possible to drop by one of the many local retailers who carry Exile. Of course, we stock a large selection of boards at our shop in San Clemente CA as well as take custom orders. Please contact us if you have any questions about our inventory or to make a custom order.

Does Exile ship internationally?

Exile regularly ships to destinations around the world. Shipping prices can be surprisingly economical depending on the destination and local post package size regulations. Customs can be a bit more tricky, but we have experience shipping to many countries. Please contact us with any questions or to get an up to date shipping quote. Additionally, we have distributors in many countries which import boards and sell them directly to the public. Please contact us to see if your country has current distribution which may be able to help you get a brand new exile skimboard at the best possible price.

How do I get my skimboard repaired?

Skimboards get put through the wringer. While we make every effort to balance performance and durability, dings, scratches, and other damage are bound to occur during the course of normal usage. In general, we only recommend board repair when: The fiberglass or carbon fiber is perforated or ripped. Dents are ordinarily not worth attention. The foam is exposed in any way where water can reach it. If you have any questions about whether or not your board needs repair, we are available to answer your questions. If your board does need repair, we recommend hiring a professional for all but the most minor jobs. All structural repairs need to utilize both fiberglass and epoxy (at a minimum). Repair services are available at Exile in San Clemente, CA for a nominal fee. Additionally, local surf shops often offer repair services. Make sure and confirm that they are familiar with epoxy board repair, as using a polyester or vinylester resin will only compound your problem.

How can I get sponsored by Exile?

Exile is always looking for new riders who complement and add to our extensive team. In addition to exceptional skimboarding abilities and accomplishments, personality is an important consideration. At Exile, we pride ourselves on not only having the best team in the world, but also the best group of people in skimboarding representing our product. In general, we are always monitoring who the top up-and-coming skimboarders are. Riders typically pop onto our radar through excellent contest results, as well as personal referrals. However, if you feel that perhaps you have slipped through the cracks for whatever reason, feel free to send us a resume and any relevant materials. While it is very rare, we have on occasion sponsored riders through such methods.

My brand-new carbon board arrived and there's black all over the rails. Is this normal?

ABSOLUTELY. Carbon Fiber is inherently black by nature. With a layer of carbon on top, bottom, and the double wrapped rails, there's bound for some of the black carbon to be seen through the pigmented resin and fiberglass. Our NT Finish™ will have the least amount seen but there's always the possibility you'll see some. Get stoked! At least you know there's carbon on both sides of your board unlike some manufacturers!!

I just ordered a custom Exile skimboard. How long should it take?

Generally speaking, we try to allow 2-3 weeks for custom skimboards to be built. Custom boards are built using raw materials, by hand, from the ground up. This process takes some time. Additionally we are a seasonal business. Therefore we see large influxes in custom orders during certain times of the year, namely summer and Christmas seasons, which can potentially add to the build time. If you need a board by a certain time, it's always best to order early. If you need a board more quickly, we usually have a selection of our boards pre-built, in stock, and ready to ship, or you can visit any of our retailers. Don't have a local retailer?! Tell them to contact us!!

How hard is it to get sponsored by Exile?

It’s easy! ...assuming you are one of the best skimboarders in the world, with a professional attitude and you get along well with existing Exile team riders.

How do I get traction pads to stick to the textured finishes?

Getting traction pads to stick to our textured finish is a cinch with a little bit og preparation. The textured deck makes the boards turn out a little lighter and a little stronger than our glossy finish, and is preferred by all of our team riders. Here are a few steps that should be taken to prepare your textured finished board for pads: First, you’ll want to get your pads, some sandpaper (we recommend something around 80 grit), some paper towels, and something to wipe off the dust such as denatured alcohol. Take the sandpaper and rough up the area on your board where you want to place your pads for approximately 90 seconds or so. Once the board is sanded, take just a little bit of the alcohol and clean off the dust created by sanding with the paper towel. Wait for the wet area to dry, and slap those pads on! Make sure to press firmly so that the pads stick very well.

Our Warranty

At Exile Skimboards we have a strong commitment to the quality of our products. We do everything possible to make sure that every board comes out right the first time, every time. However, every once in a great while, we slip up. In order to protect our valued customers from our own mistakes, we offer the following warranty with the purchase of our products. We warrant that all products purchased from an Exile Skimboards Authorized Dealer to be free of defect in workmanship and materials for a period of 60 days from the date of purchase. This warranty does not cover damage due to impact, neglect, or the application of chemical agents. Only structural defect in materials and workmanship are covered under this warranty. If you think there may be something wrong with the way your board was built, the first thing to do is contact the store you bought it from. If for some reason you are unable to contact them, then contact us directly at Exile Skimboards. Sending us an email with digital photos of the board in question is usually the quickest way to get the situation resolved. Should your board need to be sent in for further inspection it will need to be accompanies by a copy of the original receipt clearly identifying when and where the board was purchased. If your board is found to be defective we will repair or replace the boards and ship it to you at no charge. You are responsible for any charges incurred in getting the board to us for inspection, and also assume liability for any damages incurred during transport. If shipping via a common carrier, we recommend extensive padding around the board as well as purchasing insurance for the package.

Ask us a Question

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